REFUND & SHIPPING POLICY

SHIPPING TIME

Please allow 2 -3 business days for orders to ship. We want to assure you have the best product available.

 

RETURNS / REFUNDS

As an Internet Based Company, we are committed to your complete satisfaction. You may return new, unused, and unopened products within 15 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is because of an error that we have made, you will receive a full refund for the item as well as shipping costs.

The CBD Kafe reserves the right to refuse any request for a refund or exchange.

 

CAN I RETURN A PRODUCT IF I AM NOT SATISFIED?

We stand behind our products 100%. We are incredibly proud of the formulations and quality of the CBD Kafe product family experience. We’re so confident that our products will make a difference for you that if any product doesn’t meet your expectations, we want you to send it back within the first 15 days of delivery and we will happily give you the opportunity to exchange for another product or receive a refund. We make it easy.

 

PRODUCT GUARANTEE

All products carry a 15 day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 15 days, we will issue a full refund, less any shipping charges and a 10% disposal/restock fee.

Your acceptance of the terms of purchase means you agree to and understand the refund policy.

 

HOW TO RETURN A PRODUCT

Contact us within 15 days by 24/7 chat on our website, or email us at [email protected] and we will issue a return authorization number for your convenience.

If we receive a returned product within 15 days, we will issue a full refund, less any shipping charges and a 10% disposal/restock fee.

Please allow up to 30 days for processing of refunds.

 

DAMAGED OR INCORRECT PRODUCTS

 

If your order arrives damaged or incorrect, please contact us immediately and within 48 hours of receipt so we can make it right.

It is simple and we make it easy – We offer 24/7 chat on our website, send us an email to [email protected] or call us at (877) 324-7447.

 

CONTACT INFORMATION

 

If your order arrives damaged or incorrect, please contact us immediately and within 48 hours of receipt so we can make it right.

It is simple and we make it easy – We offer 24/7 chat on our website, send us an email to [email protected] or call our support hotline at (877) 324-7447.

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